As our products are generally free-size and do not involve standard sizing concerns, we currently do not offer returns or regular exchanges once an order has been delivered.

Each product is carefully inspected and quality-checked before dispatch to ensure it reaches you in excellent condition.

However, if you receive a defective, damaged, or incorrect product, please contact us within 24 hours of delivery along with a clear opening video of the package.

The opening video must:

  • Start before opening the sealed package
  • Clearly show the shipping label and product
  • Be continuous and unedited

This process helps us review issues fairly and assist customers efficiently.

Once verified by our team, we will gladly provide an exchange for the same product, subject to availability.

4. Non-Eligible Cases

Returns, exchanges, or claims may not be accepted in the following situations:

  • Absence of a proper opening video
  • Requests raised after 24 hours of delivery
  • Minor colour differences due to lighting or screen settings
  • Slight irregularities in weaving, embroidery, or handcrafted work that are part of the product’s natural character
  • Products that appear used, washed, damaged, or altered after delivery

5. Cancellations

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests may not be accepted.

House of Seyra reserves the right to cancel any order in case of payment issues, product unavailability, pricing errors, or suspicious activity.

11. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy, the way your personal information is handled, or any aspect of our services, please contact us using the details below:

Business Name: SEYRA ENTERPRISES

Registered Address:
Block-S, 10/5, BPTP Parkland,
Near Discovery Apartment, Sector 75,
Faridabad, Haryana – 121004,
India

You may also contact us through our official email address, website contact form, or Instagram page for any privacy-related inquiries, customer support requests, or concerns regarding your personal information.

We will make reasonable efforts to respond to your inquiries in a timely manner.

Thank you for trusting House of Seyra.